The CEPU have been made aware that Telstra Managers are out there hotly pushing the uptake of the handing out of the 14 Day Card.
Telstra members are reminded they are NOT obligated to convert themselves into mobile Telstra call centre by handing out the 14 Day Card and taking calls via a Tippit number directly to there mobiles.
Some members who attempted the 14 Day card process and have since ceased using it, have reported to still receiving calls directly from customers after working hours whilst sitting at the dinner table with there families.
The Union has been made aware that some Managers are attempting to MISREPRESENT OUR POSITION suggesting that the CEPU agrees with the handing out of the 14 Day Card.
OUR POSITION REMAINS UNCHANGED-UNLESS WE ADVISE YOU OTHERWISE. THIS POSITION IS REPEATED BELOW FOR YOUR BENEFIT:
NO TELSTRA FIELD WORKER can guarantee his or her work for 14 days anywhere across Telstra’s plastic “BAHGDAD” & RINGBARKED network.
Telstra cannot guarantee their network to its customers, yet they have an expectation that Telstra Field Workers should guarantee there work for 14 days.
We believe this situation to be totally unacceptable on Telstra Field Workers and therefore the CEPU continues to RECOMMEND to its members NOT to hand out the 14 DAY CARD.
“It’s VOLUNTARY no one can be forced to participate!”
Currently across NSW there are a very limited number (8-10%) of CT’s participating in the 14 Day Card process
The CEPU also has serious concerns that the use of the 14 DAY CARD breaches Telstra’s Regulatory reporting requirements to ACMA.
CEPU NSW Assistant Secretary Shane Murphy & WA Branch president John O’Donnell recently met with the Australian media & Communications Authority (ACMA) regarding the use of the 14 Day Card.
ACMA is currently investigating this matter with Telstra we await there findings.
Some members in the past may have been under pressure on performance management over the use of percentages on 7 day re-reports, which resulted in some members considering the use of the 14 day card.
If any members are spoken to regarding re-reported jobs based on percentages they are advised to contact the union office immediately.
The UNION insists that each and every re-reported job has to be properly investigated by Telstra and prove the direct cause.
We do not accept the Workmanship of our members is at fault when Telstra’s network is in 3rd world country conditions”
It must be remembered it was Telstra’s past Industrial Relations ideologies that is the ROOT cause of Telstra’s ongoing network outages.
For far too long management have attempted to use STATS on our members to hide from the real problem of why customer’s jobs are being re-reported soon after rectification or installation.
So what did Telstra do? They introduced another new process (14 Day card) and tied it to NPS offer incentives to try and get our members to help them participate in hiding the Real Network problems that are the cause of most re-reported jobs.
If you are being pressured into undertaking the handing out of the 14 Day Card contact the NSW branch office immediately.
If you require any further information, please contact Branch Assistant Secretary Shane Murphy or Branch Official Peter O’Connell on (02) 9893 7822.
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